Return & Refund Policy

At Bobotta, we are committed to providing high-quality products designed to help our customers feel confident in their purchase. 

Order Cancellation Policy

Orders may be changed or cancelled within 24 hours of being placed.

• Requests made after 24 hours may not be accommodated, as the order may already be in processing or dispatched.
• If your cancellation request is approved within this timeframe, refunds will be processed within 7 business days.

Return & Refund 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original package. You’ll also need the receipt or proof of purchase. 

Important notes:

• Refunds apply to the product price only.
• Refund eligibility is assessed once the return request is reviewed.
• Shipping fees (if applicable) are non-refundable.
• Customers are fully responsible for organizing the return and paying their own return shipping costs.

To initiate a return, please contact our support team via our Contact Us page or email us directly at 📧 contact@bobotta.com

To help us process your request efficiently, please include:

• Your order number, or
• The name and email address used to place the order
• Receipt or proof of purchase.

Items sent back to us without emailing us first and being approved will not be accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damaged Items

We carefully package all orders to minimize the risk of damage during transit.

An item is considered damaged if it arrives with a manufacturing defect or is physically broken. Cosmetic damage to outer packaging (e.g. dented boxes) where the product itself is intact is not considered damage.

Please inspect the order upon arrival and if your item arrives damaged:

• Notify us within 72 hours of delivery
• Email 📧 contact@bobotta.com
• Include clear photographic evidence of the damage

If approved, we will arrange a replacement at no additional cost.
We do not offer refunds or replacements for damage caused by normal wear and tear, misuse, or improper handling.

Policy Updates

Bobotta reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

By purchasing and continuing to use Bobotta products, you acknowledge and agree to this policy, including any future changes. Customers are encouraged to review this page periodically.

If you have any questions, please contact us at
📧 contact@bobotta.com