Shipping & Delivery

Shipping Information

At Bobotta, we are pleased to offer FREE shipping on all orders, with no minimum purchase required. 🎉

Order Processing Time

Please allow 1–3 business days for your order to be processed and dispatched after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your delivery address.

During peak seasons, sales events, or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery times refer to the transit period after dispatch and may vary depending on your location and external factors.

Estimated delivery times by destination:

  • United States & EU: 5–10 business days
  • United Kingdom: 5–10 business days
  • Canada: 5-12 business days
  • Australia: 5-12 business days
  • 🌍 International: 5–15 business days

Please note:

  • Shipping carriers may experience delays during peak periods or due to operational disruptions.
  • International shipments may be subject to customs inspections or clearance delays, which are outside of our control and may extend delivery times.

Duties and Taxes

For orders going to the United Kingdom, European Union, Australia and New Zealand, all prices shown are inclusive of import duties and taxes.
For all other countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that all shipping details are accurate and complete at checkout.

  • Incomplete or incorrect addresses may result in processing delays or order cancellation.
  • If our system detects an address issue, our support team will contact you via email within 3 business days of your order being placed.
  • If no response is received within this timeframe, Bobotta reserves the right to cancel the order.

If you notice an error in your shipping information, please contact us at
📧 contact@bobotta.com
within 24 hours of placing your order.
While we will do our best to assist, changes cannot be guaranteed once processing has begun.

send the item.

Failed Deliveries & Unclaimed Parcels

Customers are fully responsible for tracking  the orders and arranging collection if a delivery is missed. If a package is returned or abandoned due to non-collection (failure to pick up from a local holding point) or multiple failed delivery attempts, the customer will be responsible for any additional shipping fees incurred to return the item and Bobotta reserves the right not to issue a refund.

Due to the regulations of international carrier logistics, packages must be collected from the designated pickup location within 7 days of arrival. If a package is not collected within this timeframe, it will be routed to the carrier's international warehouse for disposal, as return shipping is not covered. Please note that Bobotta cannot issue refunds or replacements for shipments that are destroyed due to non-collection.

Delayed Delivery

At Bobotta, we aim to ship all orders as quickly as possible. However, delivery delays may occasionally occur due to factors beyond our control, including but not limited to:

  • Courier delays or operational issues
  • Severe weather conditions
  • Transportation or logistical disruptions
  • Customs clearance delays
  • Address verification or payment processing issues

If a delay affects your order, we will notify you as soon as possible and provide updates where available. While we cannot guarantee exact delivery dates, we are committed to supporting you throughout the process.

Lost or Stolen Packages

Once an order has been handed over to the courier, it is no longer under our direct control.

If your package is marked as delivered but appears lost or stolen, please:

  1. Contact us at 📧 contact@bobotta.com so we can assist you.
  2. Reach out directly to the courier to file a claim, as they may require additional information.
  3. In some cases, filing a police report may be recommended.

Please note:

  • Bobotta is not responsible for lost or stolen packages during transit or after delivery confirmation.
  • These situations fall outside our standard refund policy.
  • Depending on the circumstances, we may offer a replacement at our discretion.
  • Replacement shipments that are returned due to failed delivery or non-collection may require additional postage before being resent

Shipping Policy Updates

Bobotta reserves the right to modify or update this Shipping Policy at any time without prior notice.

By placing an order and continuing to use Bobotta products, you agree to the terms outlined in this policy, including any future updates.

We encourage customers to review this page periodically to stay informed. If you have any questions, feel free to contact us at
📧 contact@bobotta.com

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